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Search common issues, read step-by-step guides, and find the right place to contact us.
Login, account recovery, and session issues.
Booking, rescheduling, cancellations, and reminders.
Invoices, repayment, and billing questions.
Viewing results, downloads, and sharing records.
Privacy, data access, and safety information.
If you can’t solve it here, contact support and include your email plus a screenshot (if possible).
Contact local emergency services or go to the nearest Emergency Department.
Step-by-step help articles
Click an article to open it. Use search above to narrow results.
If you’re having trouble signing in, start with password reset and cookies. If you see a specific error code, share it with support.
Appointments can be booked and managed from the portal. If a slot disappears, refresh and try again. For urgent symptoms, seek immediate medical help.
Invoices show your charges. CareFlex tracks outstanding owed and repayments. If you see a mismatch, take a screenshot and contact billing support with the invoice number.
If downloads fail, try another browser and ensure pop-ups/downloads aren’t blocked. If the “View PDF” button is missing, refresh and try again.
Only authorised access is permitted. Sensitive actions should be logged and reviewed. For policy details, see Privacy and Terms.
Quick answers
If you still need help, contact support with details of what you tried.
We aim to respond within one business day. For complex issues, we’ll keep you updated while it’s being investigated.